Refund policy

Due to the perishable, consumable nature of handcrafted coffee, we do not accept returns on any coffee products, whether opened or unopened. We cannot accept returns or offer refunds for personal taste preferences.  


Damaged, Defective, or Wrong Items

Your satisfaction is our priority. If your order arrives damaged during transit, or if you receive the wrong roast or grind size, we will gladly arrange a free replacement. To request a replacement, you must contact us within 7 days of delivery at jason.cates4@gmail.com. Your email must include: 1. Your Order Number. 2. A clear photograph of the damaged product packaging or shipping label. 3. A brief description of the issue. 
 

Refunds (If Applicable)

If a replacement is unavailable, an approved refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.